Pre-call test is running
Checking your hardware setup... Checking your connection to our servers... Checking your audio/video quality...
Based on the results, it will make recommendations on the expected audio/video quality, and it will provide steps to troubleshoot any issues.
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Pre-call Test
The test is complete. Select a category to quickly navigate to that section.
Hardware & Software Setup
Connectivity to OpenTok Servers
Expected Call Quality
Hardware & Software Setup
Video
Move something in view of the camera to check that it is working.
Audio
Say something in the microphone to check that it is working.
Connectivity to OpenTok Servers
API Server
OpenTok API Server - Test Failed
Connects to OpenTok and used for session initialization and signaling.
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Messaging WebSocket
OpenTok Messaging WebSocket - Test Failed
Clients send and receive OpenTok session-related messages using this WebSocket.
Media Server
OpenTok Media Server - Test Failed
Clients send audio and video to our media server for intelligent and efficient routing to their destination.
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Error running call quality test
MOS
Expected Call Quality
MOS
Determining video quality...
  • Supported Resolution: Loading
  • Video Packet Loss: Loading
  • Video Bitrate: Loading
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